We offer $8 flat rate shipping on all orders under $50.
Orders over $50 will receive FREE Shipping!
Orders are shipped on business days: Monday-Friday, excluding holidays.
If you place your order before 12:00 pm EST on a business day, we aim to have it shipped the next day.
US Military Addresses
We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival could be delayed based on location.
We proudly ship internationally. Use our shipping calculator in your cart to get details on deliverability and cost for your specific address.
Made to Order
We no longer offer made-to-order products. This way we can ensure the quickest possible shipments.
Order Cancellation and Changes
We normally don’t accept order cancellations or changes once an order has been processed, as we have likely already begun packaging and shipping your item. However, if you have a question about your order, please contact us.
When your order ships from our workshop, we will email your tracking information with an interactive map to see your package en route.
Can I ship to multiple addresses?
We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.
What shipping method do you use?
We ship our packages via USPS.
Can I enter special delivery instructions?
You can add a note during checkout. This will note will be printed on your shipping label.
Can I return my product if it arrives melted, or melts while I've stored it?
Our whippies, softies, swirlies and butter balls melt at 88 degrees F. They can sometimes melt in transit, especially during summer months. We take extra care to prevent this by shipping products with ice packs at our cost. If these products do melt in transit despite our best effort, we won’t be able to replace or refund them, so order knowing melting is a possibility. If melting does occur, you can simply pop the product into the fridge to solidify and it will still be usable (though it may not look as pretty). Once your order arrives, keep temperature sensitive products in a cool spot away from direct sunlight.